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Text File  |  1993-03-26  |  22KB  |  273 lines
  1.                                                                                 
  2. PRINT SELECTION FOR APAR - II06078 92/07/14                                     
  3. APAR= II06078  SER=                            DD DOC                           
  4. FDISK INSTALLATION PROBLEMS                                                     
  5. OS2INFOAPAR OS2INSTL                                                            
  6. STAT= INTRAN       FESN5NFO000-000  CTID= II0000 ISEV= 4                        
  7. SB92/06/09  RC          CL          PD           SEV= 4                         
  8.                        PE=                       TYPE= I                        
  9. RCOMP= INFOPCLIB    PC LIB INFO ITE RREL= R001                                  
  10. FCOMP=                              PFREL= F     TREL= T                        
  11. ACTION=             SEC/INT=                     DUP/                           
  12. USPTF=              PDPTF=                       DUPS 0                         
  13. DW92/06/09  RT          SC          FT                                          
  14. RE          PT          UP          LP                                          
  15. PV          AP          EN          FL                                          
  16. LC92/07/02  RU92/06/09                                                          
  17.                              CUST INST LVL/SU=                                  
  18. FAILING MODULE=              FAILING LVL/SU=                                    
  19. SYSROUTE OF:          RET APAR=             PS=                                 
  20. COMP OPER ENV=                                                                  
  21.                                                                                 
  22.                                                                                 
  23. SYSRES=      SYSIN=      SYSOUT=      CPU=             RE-IPL=                  
  24. OPTYPE=                 SPECIAL ACTIVITY=          REGRESSION=                  
  25. PRE-SCREEN NO.=          RSCP= RS000                                            
  26. ERROR DESCRIPTION:                                                              
  27. OSinfoapar os2instl                                                             
  28. LOCAL FIX:                                                                      
  29. *************************************************                               
  30. *************************************************                               
  31. *** GENERAL INFO ON DRIVE PROBLEMS ***                                          
  32. *************************************************                               
  33. *************************************************                               
  34.                                                                                 
  35. These problems can be caused by                                                 
  36.                                                                                 
  37. - incorrect setup information in CMOS memory for hard drive                     
  38.   being used                                                                    
  39.                                                                                 
  40.                                                                                 
  41. - disk corruption/failure                                                       
  42.                                                                                 
  43. - incorrect identification of adapter by OS/2                                   
  44.                                                                                 
  45. - trying to install on a drive which was compressed using                       
  46.   a stacker utility                                                             
  47.                                                                                 
  48. - trying to install over a Beta version of OS/2 2.0 (1.3 is                     
  49.   OK)                                                                           
  50.                                                                                 
  51.   controller/hard disk                                                          
  52.                                                                                 
  53.                                                                                 
  54.                                                                                 
  55. ****************                                                                
  56. Supported Drives                                                                
  57. ****************                                                                
  58.                                                                                 
  59. On (E)ISA bus machines, OS/2 specifically supports hard                         
  60. drive adapters which conform to the Western Digital chipset                     
  61. interface standard (i.e.  nearly all MFM, RLL, IDE, and                         
  62. ESDI adapters) and Adaptec, Future Domain, and IBM SCSI                         
  63. adapters.  In addition, "generic" INT13 support is provided                     
  64. for all other hard disk adapters.  This "generic" support                       
  65. even embraces such devices as Iomega's Bernoulli and                            
  66. SyQuest's removeable media products.  CD-ROM support is                         
  67. included as well.  At present the OS/2 CD- ROM driver does                      
  68. not work with all brands, but the DOS device drivers, when                      
  69. suitably configured and installed, will still provide                           
  70. CD-ROM services to DOS/Windows programs.  Printer and                           
  71. plotter support is discussed in Question 12.                                    
  72.                                                                                 
  73. ----------------------------                                                    
  74.                                                                                 
  75. Certain PC compatibles have difficulty accepting OS/2 2.0                       
  76. (CSD level 02000 only; see Question 24), particularly AT                        
  77. bus systems with RLL, MFM, ESDI, or certain SCSI adapters                       
  78. (e.g. AMI SCSI adapters).  The problem usually appears in                       
  79. the form of FDISK errors, extremely slow copying to the                         
  80. hard disk, or a whining/grating noise emanating from the                        
  81. hard disk.                                                                      
  82.                                                                                 
  83. IBM suggests a simple workaround.  First, DISKCOPY Diskette                     
  84. 1 of your OS/2 2.0 package.  Set aside your original                            
  85. Diskette 1 and use the copy from now on as if it were the                       
  86. original.  Using a text editor, modify the CONFIG.SYS file                      
  87. on Diskette 1 (the copy), replacing the line:                                   
  88.  BASEDEV=IBM1S506.ADD                                                           
  89.  with                                                                           
  90.  REM BASEDEV=IBM1S506.ADD.  Boot the Installation                               
  91. Diskette, and proceed through the installation procedure                        
  92. through the first five diskettes, then reinsert the                             
  93. Installation Diskette as directed.  Then after files have                       
  94. been copied from the Installation Diskette the system                           
  95. prompts you to remove the diskette and press ENTER to                           
  96. reboot.  Do so, but immediately reinsert the Installation                       
  97. Diskette as soon as the screen clears.  Follow instructions                     
  98. (insert Diskette 1 and press ENTER when prompted), then                         
  99. press ESC when prompted.  At the OS/2 command line, type:                       
  100.  RENAME C: OS2 IBM1S506.ADD IBM1S506.XXX                                        
  101.  COPY C: OS2 IBMINT13.I13 C: OS2 IBM1S506.ADD                                   
  102. replacing C: with the appropriate drive if you are                              
  103. installing elsewhere.  Remove Diskette 1, then press                            
  104. CTRL-ALT-DEL to reboot to finish installation.                                  
  105.                                                                                 
  106. Miscellaneos installation tips                                                  
  107. ******************************                                                  
  108.                                                                                 
  109. Be sure adequate free disk space is available before                            
  110. installing, including space for a swap file.  Drives                            
  111. compressed using Stacker or similar utilities should be                         
  112. uncompressed before installing (unless access to these                          
  113. drives is not needed).  OS/2 2.0 is not presently                               
  114. compatible with Stacker or similar utilities.  However, an                      
  115. OS/2 2.0 version of Stacker is forthcoming.                                     
  116.                                                                                 
  117. with other adapters.  For example, many SuperVGA adapters                       
  118. use large chunks of upper memory, and many hard disk                            
  119. adapters have on board ROMs which can be mapped into this                       
  120. area as well.  Adapters must cooperate in their use of                          
  121. memory and interrupts and must not share address space or                       
  122. interrupts.  Check your product manuals for more help.                          
  123.                                                                                 
  124. Do not select HPFS when installing if your machine has 6 MB                     
  125. of RAM or less.  Doing so will likely result in diminished                      
  126. performance.  Change the IFS=...HPFS... line in your                            
  127. CONFIG.SYS to REM IFS=... if necessary.                                         
  128.                                                                                 
  129. Automatic migration of your DOS CONFIG.SYS and AUTOEXEC.BAT                     
  130. files is not recommended.  If you have Windows 3.1                              
  131. installed on your system do not migrate your Windows                            
  132. desktop.                                                                        
  133.                                                                                 
  134. Be sure your CMOS setup parameters are set correctly,                           
  135. especially those relating to floppy drives.  All shadow RAM                     
  136. should be disabled for best performance.  RAM should be                         
  137. given sufficient wait states and precharge cycles.  The AT                      
  138. bus should run at 8 MHz.                                                        
  139.                                                                                 
  140. If you are using the IBMINT13.I13 driver to access an MFM,                      
  141. RLL, or ESDI hard drive, and the hard drive has more than                       
  142. 1024 cylinders, be certain your hard disk adapter's sector                      
  143. translation mode is enabled.                                                    
  144.                                                                                 
  145. Certain Quantum IDE hard disks require a free ROM update                        
  146. from the manufacturer to work with OS/2.                                        
  147.                                                                                 
  148. When installing over a beta version of OS/2 (except OS/2 2.0                    
  149. level 6.177H, the Limited Availability release) be sure to                      
  150. reformat.                                                                       
  151.                                                                                 
  152. To install the OS/2 2.0 DOS/Windows upgrade DOS or OS/2 must                    
  153. already reside on the hard disk.  If Diskette 1 is not                          
  154. write protected then the installation program will record a                     
  155. file indicating that upgrade terms have been satisfied and,                     
  156. in the future, will not require DOS or OS/2 on the hard                         
  157. disk to install.                                                                
  158.                                                                                 
  159. OS/2 uses the same diskette format as DOS, so use DISKCOPY                      
  160. to backup the installation diskettes and verify that none                       
  161. have been corrupted.                                                            
  162.                                                                                 
  163.                                                                                 
  164. ****************************************                                        
  165. Miscellaneous Questions/Problems/Answers                                        
  166. ****************************************                                        
  167.                                                                                 
  168. Question: How do I access HPFS partitions on my hard drive                      
  169. without booting from the hard drive?  I'm getting error                         
  170. messages now -- how do I "repair" my hard disk?                                 
  171.                                                                                 
  172. With IBM OS/2 2.0, insert the Installation Diskette,                            
  173. Shutdown (if necessary), and reboot.  When prompted insert                      
  174. Diskette 1 and press ENTER.  When prompted, press ESC.  You                     
  175. will be given an OS/2 command line prompt.  From there you                      
  176. can make necessary changes to your hard disk -- an OS/2                         
  177. character mode text editor is handy for such changes.                           
  178. (Make sure you backup CONFIG.SYS before making any changes                      
  179. so that you can easily revert to the old version should                         
  180. things go wrong.)                                                               
  181.                                                                                 
  182. FAT or HPFS partitions.  After you reach the command line,                      
  183. insert Diskette 2.  Do not log to another drive.  Type                          
  184. CHKDSK X: /F to repair most kinds of damage to your hard                        
  185. disk, replacing X with the appropriate drive letter.  OS/2                      
  186. CHKDSK will also remark your hard disk as accessible, if                        
  187. possible, should OS/2 "lock it out" for some reason.                            
  188.                                                                                 
  189. The best way to avoid the need to perform CHKDSK is to                          
  190. always select Shutdown.  Click on the Workplace Shell                           
  191. desktop background using mouse button two to bring up the                       
  192. appropriate menu.  Also, avoid deleting OS/2- related files                     
  193. when using native DOS.                                                          
  194.                                                                                 
  195. Problem: My install hangs on Disk 1.                                            
  196. Resolution: In many cases, PCM hardware has disk caching                        
  197. enabled on the drive controller card. The hang can often be                     
  198. fixed by disabling the on-board caching. Another suggestion                     
  199. is if the card has asynchronous memory refresh                                  
  200. capabilities, turn it off. This too may fix the problem.                        
  201.                                                                                 
  202. Problem: Can't install OS/2 2.0 from Drive B.  What's wrong?                    
  203. Resolution: IBM OS/2 2.0 can only be installed from Drive A,                    
  204. like DOS (unless your BIOS supports booting from Drive B),                      
  205. or across a network (contact IBM for more information on                        
  206. network installation procedures).  If you have the wrong                        
  207. disk size go back to your dealer and obtain the correct                         
  208. media.  Otherwise you could go inside your machine and swap                     
  209. floppy drive cable connectors, use your system's setup                          
  210. utility to set the new CMOS parameters, and then install                        
  211. OS/2 from the "new" Drive A.  Sometimes the floppy drive                        
  212. cable connectors will not be the same.  If so you can                           
  213. obtain an adapter plug.                                                         
  214.                                                                                 
  215. Question: How should I partition my hard disk for OS/2?                         
  216. Answer: OS/2 should ideally be in a partition by itself,                        
  217. unless you are considering a dual boot system which                             
  218. requires DOS to be loaded first.  The partition should be                       
  219. approx 40-50 megabyts in size for OS/2 alone, assuming you                      
  220. wish a full default install and the swap drive on the same                      
  221. partition. The lower amount of memory you have, the larger                      
  222. swap file (and partition) you will need.                                        
  223. You should have at least 2 partitions, one for OS/2 and the                     
  224. other for data.                                                                 
  225. Question: Do I need to reformat to install OS/2 2.0?                            
  226. Answer: It's always a good idea.  However, the only versions                    
  227. of OS/2 you MUST reformat over is over ANY OS/2 beta EXCEPT                     
  228. for L.A.  (6.177H) If you formatted during an install and                       
  229. the install aborted, reformat.  If you did a "dirty"                            
  230. (unformatted) install and it died, try again without                            
  231. formatting.  If that too fails, you may want to back up any                     
  232. needed data files from the target drive and reformat.                           
  233. There should be no other reason to install 2.0 G.A.  over                       
  234. itself.  If you want to add features, use the OS/2 System                       
  235. object, System Setup and Selective Install.  You can add                        
  236. virtually any feature this way.                                                 
  237.                                                                                 
  238.                                                                                 
  239. COUNTRY.SYS not found                                                           
  240.                                                                                 
  241. Symptom: COUNTRY.SYS error message at bootup of first two                       
  242. diskettes or after first five diskettes, and reboot of                          
  243. machine by installation program.                                                
  244. Problem:  Invalid device driver for hard disk being used.                       
  245. Seems to occur more often on non-IDE/SCSI drives.  More                         
  246. prevalent on ESDI/MFM/RLL drives.  Country.SYS error                            
  247. messages almost always point to OS/2 not being able to                          
  248. recognize the hard drive media.                                                 
  249. Resolution: Follow instructions in #8 above.                                    
  250.                                                                                 
  251. COUNTRY.SYS not found                                                           
  252.                                                                                 
  253. installing.                                                                     
  254. Problem: Possible conflict with another device on the                           
  255. machine.                                                                        
  256. Resolution: Disconnect any tape backup, CD-ROM or other                         
  257. devices not needed for installation.  Reconnect once                            
  258. installation is complete.                                                       
  259.                                                                                 
  260. COUNTRY.SYS not found on a P70                                                  
  261.                                                                                 
  262. Symptom:  COUNTRY.SYS not found error message while                             
  263. installing on a P70.                                                            
  264. Resolution:  Contact your IBM CE for ECA068. This is                            
  265. indicative of a problem recognizing the disk. ECA068 should                     
  266. remedy this.                                                                    
  267.                                                                                 
  268. See APAR II06081 for more info on SCSI compatibility.                           
  269.                                                                                 
  270.                                                                                 
  271.                                                                                 
  272.                                                                                 
  273.